399days FAQ — All Your Questions Answered in One Place

Opening an account on 399days is straightforward. All you need is an active mobile number, a username of your choice, and a strong password. Registration is completely free and takes no more than 2 minutes. No documents or credit card details are required.

No, each person is only permitted one account on 399days. Creating multiple accounts from the same mobile number, device, or IP address is against our rules and may result in permanent account closure. If you already have an account, please log in to that one.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address and a reset code will be sent to you. Use the code to set a new password. The entire process typically takes 2-3 minutes.

Entering the wrong password several times in a row may temporarily lock your account for security reasons. Wait a moment and try again, or use the password reset option. For a faster resolution, contact our 24/7 live chat support.

Yes, after logging in you can update your password, email, and certain personal details from your account settings. However, changing your registered mobile number may require assistance from the support team. Identity verification, if needed, is also handled through support.

After logging in, go to the "Deposit" option from your dashboard. Choose your preferred payment method — mobile banking or an electronic wallet. Enter the amount and follow the on-screen instructions. Deposits are usually credited to your account instantly.

The minimum deposit on 399days is kept low so anyone can get started with ease. The exact amount varies by payment method. The deposit page clearly shows the minimum and maximum limits for each option.

Deposits are usually credited instantly. In some cases, it may take 5-10 minutes. If your balance still doesn't appear after that, contact live chat support with a screenshot of your payment or your reference number. Your balance will be verified and updated promptly.

399days does not charge any extra fees on deposits. However, your mobile banking provider or e-wallet may apply their own transaction fees. It's a good idea to check with your payment provider before making a deposit.

Withdrawals on 399days are processed quickly. In most cases, funds reach your account within just 3 minutes of approval. During peak hours or for larger amounts, it may take up to 1 hour.

Withdrawals on 399days can be made via mobile banking or e-wallets. It is generally recommended to withdraw using the same method you used to deposit. Visit the withdrawal page or contact support for more details.

Withdrawal limits vary by payment method. The withdrawal page shows the minimum and maximum amounts for each option. For larger withdrawals, identity verification may be required — this is done for your security.

If your withdrawal hasn't arrived within the expected timeframe, first check your transaction history to see the current status. If it shows "Processing", please wait a little longer. If the issue persists, contact live chat support with your withdrawal ID or reference number.

399days offers an extensive game library, including:

• Slot Games — 300+ games ranging from classic to video slots.
• Live Casino — Live Blackjack, Roulette, and Baccarat with real dealers.
• Casino Games — Table games and specialty casino titles.
• Sports Betting — Bet on cricket, football, tennis, and all major international sports.

Some games can be played for free in demo mode, but a deposit is required to win real money. You can also start playing using your welcome bonus — bonus offers are shown right after registration.

Yes, 399days Live Casino is fully accessible to Bangladeshi players. You can enjoy live games with real dealers from any device — mobile or desktop.

399days offers a special welcome bonus for new members. Your first deposit may come with a bonus percentage and free spins. Log in and visit the Promotions section of your account to see the current offers.

Each bonus comes with specific wagering requirements — meaning you must bet the bonus amount a set number of times before you can withdraw. Always read the terms and conditions carefully before claiming a bonus. Full details are available on the Promotions page or from our support team.

Yes, 399days offers regular players daily login rewards, weekly cashback, reload bonuses, and exclusive offers on special occasions. Check the promotions page regularly and keep push notifications enabled.

Yes, 399days is completely secure. The platform is internationally licensed and protected with SSL encryption. Your personal information and financial transactions are handled through fully encrypted channels. No data is sold or shared with third parties.

You can enable two-factor authentication by going to the "Security" section in your account settings. An OTP will be sent to your mobile each time you log in. Keeping this enabled significantly improves your account security.

If you suspect someone has accessed your account or notice any suspicious transactions, change your password immediately and notify the support team. Action will be taken promptly, and your account may be temporarily locked if necessary.

The official 399days mobile app is available directly from our download page. Apps are available for both Android and iOS. Do not download the app from any third-party site — this poses a security risk.

Yes, nearly all games are available on the 399days mobile app — slots, Live Casino, Sports Betting, and more. The app is optimized for mobile screens, making your gaming experience smoother and faster.

On Android, you may need to enable "Install from unknown sources" in your phone's settings. On iOS, you may need to trust the profile. Full instructions are available on the download page. If problems persist, contact support.

Direct support is available 24/7 via live chat — the fastest way to get help. You can also reach us by email at [email protected]. Our team is specially trained to assist in Bangla and is always ready to help.

Complaints submitted via live chat are usually responded to within minutes. For email, we aim to reply within 24 hours. More complex issues may take a bit longer, but every complaint is handled with care.

399days is fully committed to Responsible Gaming. Our Responsible Gaming page, you'll find detailed guidelines, instructions for setting personal limits, and information on where to get help. Our goal is to keep gaming a source of fun, not stress.